Refund Policy

1. 14-Day Refund Window

WEDC offers a full refund for new subscriptions requested within fourteen (14) calendar days of the initial subscription start date. This window applies exclusively to the first subscription period — it does not apply to subsequent renewals.

A "new subscription" means your first-ever subscription to WEDC on a given account. Upgrades between membership tiers (e.g., Personal to Pro) are not treated as new subscriptions for refund eligibility purposes, though we may consider such requests case-by-case at our discretion.

2. Eligibility

To be eligible for a refund under the 14-day window, the following conditions apply:

• You are requesting a refund for the first subscription period on your account.
• Your refund request is received by WEDC within fourteen (14) calendar days of the subscription start date.
• You have not engaged in significant use of the membership content. "Significant use" is defined as downloading five (5) or more utility application packages, or accessing twenty (20) or more individual pieces of content (tutorials, guides, configuration files), during the refund window. Members who access the library for the purpose of evaluation with the intent to request a refund regardless of satisfaction are not eligible.

WEDC reserves the right to deny a refund request where there is evidence of abuse of this policy — for example, a pattern of repeated subscriptions followed by refund requests.

3. How to Request a Refund

To initiate a refund:

1. Email support@wedc.app with the subject line "Refund Request."
2. Include your account email address and the Paddle order number or transaction ID from your subscription confirmation email.
3. Briefly state your reason for requesting a refund (optional but appreciated — it helps us improve).

We will acknowledge your request within two (2) business days and confirm eligibility. Once approved, the refund is submitted to Paddle for processing.

4. Processing Timeline

Refunds are processed by Paddle.com Inc. as our Merchant of Record. Once we submit an approved refund, Paddle typically processes it within 5–10 business days. The time for the funds to appear in your account depends on your bank or card issuer and may take an additional 3–5 business days beyond Paddle's processing time.

You will receive a refund confirmation email from Paddle when the refund is issued.

5. No Pro-Rata Refunds After the 14-Day Window

Outside the 14-day new-subscriber window, WEDC does not offer pro-rata refunds for partial billing periods. If you cancel your subscription after the refund window has elapsed, your subscription will remain active until the end of the current paid billing period, and no refund will be issued for the remaining time.

We encourage members to cancel before the next renewal date if they do not wish to continue. Cancellation instructions are available in your account settings via the Paddle customer portal.

6. Downloadable Content and Digital Goods

The WEDC membership includes access to downloadable utility applications, scripts, and configuration files. Because downloaded digital files cannot be "returned" in the traditional sense, the eligibility criteria in Section 2 account for usage of downloaded content when assessing refund requests.

Approval of a refund does not require you to delete downloaded files, though your continued use of any downloaded WEDC content after refund will be governed by the licence terms in our Terms of Service (specifically, the licence granted to active members in good standing ceases upon refund).

7. Refund Recipient and Payment Method

Refunds are issued to the original payment method used at the time of subscription. We cannot process refunds to a different payment method or in a different currency than the original transaction.

If your original payment method has been cancelled or is no longer valid, contact support@wedc.app and we will work with Paddle to identify an alternative resolution.

8. Disputes and Chargebacks

We strongly encourage members to contact us before initiating a chargeback or payment dispute with their bank or card issuer. Most issues can be resolved quickly by our support team, and a direct resolution is faster than a formal dispute process.

Filing a chargeback without first contacting WEDC may result in the immediate suspension of your account pending investigation. WEDC reserves the right to contest chargebacks where we have evidence that the subscription was legitimately activated and used.

9. Contact

For all refund enquiries:

WEDC Support
Email: support@wedc.app
Subject line: "Refund Request"